You can place an order through our website. Please don't forget to provide your contact information (Telegram/Instagram/e-mail, etc). Our manager will contact you to confirm delivery and payment details

• Orders are accepted 24/7
• Our service covers all of Thailand, and if personal delivery is not feasible, we will dispatch your order via Express Thai Delivery to your specified location
• We offer swift delivery services in Bangkok and on Phuket Island, with an average order processing time of 1 hour. We guarantee that you will receive your order within 2 hours of payment, provided that the item is in stock.

We have unwavering confidence in the quality of our products and highly value our reputation. All our products come with a warranty. We source our materials from licensed strains provided by Ice Genetics and other reputable market leaders.

In the event of any of the following circumstances:

• The contents of the package do not align with your order (a different strain, an incorrect seed quantity, etc)
• The integrity of the packaging is compromised, leading to the intrusion of moisture or foreign substances
• The seeds arrive damaged or defective, hindering their ability to germinate
• The seeds fail to produce a root within three days of soaking

We kindly request that you contact us through our feedback form or via our Telegram bot (link) while providing supporting photos and videos. We will meticulously review your case, ascertain its eligibility for a warranty claim, and make every effort to resolve the issue satisfactorily.

For inquiries pertaining to seeds, we kindly request that you furnish us with additional information, including:

• Photos of the seeds on the first day of soaking
• Photos on the second day of soaking, the third day, and each subsequent day
• A detailed account of the conditions under which the seeds were germinated (such as the number of days they were soaked and the germination medium used, such as cotton pads or paper towels, etc)

Please note that our company cannot be held responsible for seeds purchased more than 3 months ago. This limitation is due to the fact that storage conditions may influence the viability of the seed material. We encourage you to reach out to us with any cultivation questions or concerns; we are readily available to provide guidance and assistance.

By visiting the icecanna.shop website, you affirm that you are at least 21 years of age. Our courier may request a valid identification document, and in the event of a refusal to provide such identification, the order will be returned, and funds will be blocked.